DMEDesk DME / HME operations · Concept B Explore the workspace

For independent DME shops · 3–15 people

Clients, serialized equipment, supply bins, deliveries with signed proof, maintenance and hospice billing — in one operations record for the office, warehouse and drivers.

Explore the Acme workspace Watch the demo
  1. 01Clients & orders
  2. 02Serialized equipment
  3. 03Supply bins
  4. 04Deliveries + signed POD
  5. 05Maintenance hold / release
  6. 06Hospice per-diem billing
Acme DME/ Main warehouse
Fictional workspace Open workspace ↗
EQUIPMENT & SUPPLIES

Inventory

View inventory →
128Units on rent 4Maintenance holds 3Bins below reorder 7Deliveries today
Source IDs preserved
Product / catalog SKUUnit / qtyTrackingStatus
Full Electric BedDME-FULL-ELECTRIC-BEDBED-104SerializedReady
WheelchairDME-WHEELCHAIRWC-218SerializedOn rent
O2 Concentrator 5LDME-O2-CONCENTRATOR-5LO2-031SerializedMaintenance hold
02 tubing w/ nasal cannulaDME-02-TUBING-W-NASAL-CANNULA18 packsSupply binBelow reorder
Distilled WaterDME-DISTILLED-WATER24 bottlesSupply binIn stock
Wheelchair cushionDME-WHEELCHAIR-CUSHION8 unitsSupply binIn stock
Demo quantities · Catalog names from PlatinumMEDImport / CSV upsert ↗
01 Check availability02 Assign the delivery03 Review equipment historyView the workflow ↗

(03) Planned sign-in & file workflows

Work accounts and file exports.

Google and Microsoft sign-in is planned. QuickBooks and Excel workflows use file exports, not live sync.

ToolScopeStatus
Google WorkspaceWork-account sign-inPlanned
Microsoft 365Work / school sign-inPlanned
QuickBooksBookkeeper CSV export · not syncFile export
Microsoft ExcelCSV / XLSX file workflowFile export

Design previews only; no live connectors, partnerships or endorsements. Sign-in does not sync operational data. Accounting exports may require bookkeeper mapping.

(01) Daily operations

Manage the full order workflow.

From the first hospice request through delivery, service and billing.

  1. 01 · Clients, patients & orders

    Keep hospice requests and orders together.

    Keep the hospice, source order and next action in one record. Review requests, assignments and outstanding work.

    • Hospice contacts & contract context
    • Patient orders with source documents
    • Organization-scoped portal concept
    Explore clients & hospices ↗Preview the facility portal ↗
  2. 02 · Serialized equipment + supply bins

    Track each unit, not just the count.

    Track equipment by serial number and service history. Track supplies by bin and quantity. Review both in one inventory view.

    • Ready, on-rent & maintenance states
    • Unit history alongside supply quantities
    • Source-based catalog, familiar names
    Explore inventory & supplies ↗
  3. 03 · Deliveries & proof of delivery

    Complete delivery with signed proof.

    Keep assigned equipment and order details with each stop. Delivery is complete when signed proof of delivery is on file.

    • Assigned stops with order context
    • Delivery status & signed-POD gate
    • A record the office can follow
    Explore the delivery workspace ↗
  4. 04 · Maintenance & hospice billing

    Connect equipment history to service and billing.

    Maintenance and hospice billing stay attached to the same equipment record. Review service status and billable dates before the next assignment or invoice.

    • Returned → cleaned → inspection → release gate
    • Service notes, technician and time
    • Per-diem billable days by contract rate
    Explore maintenance ↗Review an invoice ↗
Acme DME / Client recordFictional
Lakeside HospiceHospice client · Per-diem agreement
ORDER ORD-1042Full Electric BedSource PDF attached · Assignment next
Client contactsContract ratesOrder history
Acme DME / AvailabilityFictional
BED
Full Electric BedBED-104 · Serialized
Ready
O₂
O2 Concentrator 5LO2-031 · Service review pending
Hold
SUPPLY BIN · B-0702 tubing w/ nasal cannulaQuantity tracking · not a serial number
18packs
Acme DME / Driver stop 3 of 7Preview
ASSIGNED EQUIPMENTWheelchair · WC-218
  1. Assigned to driverOrder and unit stay connected
  2. Confirm the deliveryRecord delivery and recipient
  3. Signed POD requiredBefore completing the order

Workflow illustration — not a completed delivery or real signature.

Acme DME / O2-031 · Lakeside HospiceFictional
Maintenance holdO2 Concentrator 5L
  1. Returned
  2. Cleaned
  3. Inspection
  4. Released
INVOICE REVIEW · NOVEMBER
2 account lines14 billable days$70.00
Fictional contract rate · No charges issued
36Catalog names from the PlatinumMED reference catalog
6Equipment & supply categories
15Named staff / driver seats in Core
1Location per Core plan

Workflow demo

A walkthrough of daily operations.

Follow an order through inventory, delivery, maintenance and invoice review. All Acme records in this demo are fictional.

Acme DME workflow walkthrough · silent · fictional recordsExplore the interactive demo ↗
  1. 01Find the order & source document
  2. 02Assign equipment & record delivery
  3. 03Service, review & invoice

(02) 36 catalog names / 6 categories

Equipment and supplies across six categories.

36 names from the PlatinumMED reference catalog. Equipment units and supply quantities use separate tracking models.

01Beds & Mattresses11 items

Full Electric Bed · Semi Electric Bed · Half Rails · Full Rails · APP Mattress · Foam Mattress · Bed Cover · Extender with cushion · Overbed Table · BED HEAD BOARD · BED FOOT BOARD

02Respiratory11 items

O2 Concentrator 5L · O2 Tank w/regulator · 02 tubing w/ nasal cannula · E-Cart · Humidifier Bottle · Distilled Water · 02 Mask · Nebulizer -Small Volume · Nebulizer Mouthpiece · Nebulizer Mask · Suction Machine w yankeur

03Mobility6 items

Walker · Walker w/ Wheels · Wheelchair · Wheelchair cushion · Rollator · Cane

04Bathroom Safety3 items

Commode w/ Bucket · Shower Chair · Geri Chair

05Monitoring3 items

Bed alarm · Chair alarm · Fall Mat

06Lifts & Slings2 items

Trapeze · Hoyer Lift with sling

Catalog names are source-based. Acme quantities, serials, tracking setup and records are fictional.See the full catalog →

Fictional role examples / not customer reviews

What each role needs to see.

These fictional Acme examples illustrate role-specific needs. They are not customer reviews or measured results.

FICTIONAL EXAMPLE · 01
“I need a daily view of scheduled deliveries, rented equipment, and issues that require my review.”
Acme DME · OwnerFictional role example
FICTIONAL EXAMPLE · 02
“I need the hospice request, assigned equipment, and order status in the same record.”
Acme DME · Operations leadFictional role example
FICTIONAL EXAMPLE · 03
“I need the stop details, assigned unit, and proof-of-delivery requirements before I leave.”
Acme DME · DriverFictional role example
FICTIONAL EXAMPLE · 04
“I need to verify service dates and contract rates before approving an invoice.”
Acme DME · Billing leadFictional role example

Shaped with a working Las Vegas hospice-contract DME shop: PlatinumMED, our tenant-zero design partner. No employee quote or endorsement is represented here.

Import & launch

Start with your existing records.

A two-week go-live is a target, not a guarantee. Timing depends on data quality, training and owner approval.

  1. 01Map your records

    Import active records.

    Patients, facilities, coverage, catalog, serialized units, rentals, open orders and documents from authorized exports.

  2. 02Review the dry run

    Review the import.

    Resolve rejected rows, preserve source IDs, invite staff and approve tenant settings before any changes apply.

  3. 03Test the workflow

    Validate daily operations.

    Order → equipment assignment → signed delivery → maintenance return → hospice invoice review.

Map records and review a dry run. Apply changes only with owner approval.Explore import / sync / export ↗

(04) Proposed Core plan

Core for one location.

Proposed company-based pricing for independent DME shops. Not a live subscription offer.

Compare proposed plans ↗
$499/ month
Plan
Core
Seats
15 named staff / driver seats
Locations
1 location
Launch
$999 standard launch / import · defined scope
Later
Growth $899, after AI validation
Billing
No live charges · Stripe remains disconnected
Not included
Claims and live QuickBooks sync

Workspace walkthrough

Get a walkthrough.

Review the proposed workflows for your records, equipment, deliveries and billing.

Design concept only. Your email is not stored, sent or synced to a CRM. Do not enter patient information.

Explore the Acme demo

Review the Acme workspace

Explore fictional orders, inventory, deliveries, maintenance and hospice billing.

See how it works ↗

Interactive design concept · Fictional records · Not a live operations system